Sealed goes back. Opened is yours.

A bottle that is still sealed can come back to us within 7 days of delivery for a full refund. A bottle whose seal is broken cannot — fragrance is worn on skin, and we cannot resell an opened bottle to somebody else.

We also accept an exchange for a different fragrance within the same 7 days, on the same sealed-bottle condition.

On an exchange or a change-of-mind return, the courier is yours both ways: you pay to send the bottle back to us, and you pay the Rs 350 delivery on whatever we send out in its place. If the mistake was ours, we pay both legs — see below.

For a refund or an exchange, all of this has to be true:

• You tell us within 7 days of the parcel being delivered.
• The cellophane and the cap seal are intact — the bottle has not been sprayed, and not been tested once.
• The outer box, the inner packaging and anything that came with it are all there and undamaged.
• You can point us at the order — the order number, or the email address or phone number it was placed with.

If you are unsure whether a fragrance is for you, ask us before you order. We will talk you through the notes honestly, including telling you when the one you are looking at is the wrong one.

• An opened or used bottle — for hygiene and safety reasons, once the seal is broken it is yours.
• Anything reported after the 7-day window has closed.
• A bottle that arrives back cracked, leaking, or missing its box, because of how it was packed for the return journey.
• A free gift, a sample or a promotional item sent alongside a paid order.
• A personalised or engraved bottle, where we have offered one.

None of this applies when the fault is ours. A wrong, damaged or leaking bottle is our problem to fix, sealed or not.

Changed your mind on which one? Tell us within 7 days, send the sealed bottle back, and we will dispatch the fragrance you would rather have instead.

Two things to know before you start one:

• You arrange and pay for the courier that brings the bottle to us. Use a service that gives you a tracking number, and keep the receipt — until the parcel reaches us it is still your parcel.
• You pay the standard Rs 350 delivery on the replacement. We add it to the exchange, or take it out of any difference we owe you.
• If the new fragrance costs more, you pay the difference before it ships. If it costs less, we refund the difference by the same route the original payment came in on.
• One exchange per order, so that this does not turn into a subscription to the courier.

The replacement leaves us within one working day of the returned bottle passing inspection, subject to the fragrance being in stock. If it is not, you can pick another or take a refund.

A wrong fragrance in the box, a bottle broken in transit, a leaking atomiser, or something missing from the order — that one is on us entirely.

• Send us a photo of the bottle and the outer box within 48 hours of delivery. The box matters: it tells us and the courier where the damage happened.
• We arrange the return pickup and pay for it, or we simply tell you to keep it where returning it makes no sense.
• You get the correct bottle sent out at our cost, or a full refund including the delivery you paid. Your choice, not ours.

If a parcel is lost by the courier and never arrives at all, we replace it or refund it in full once the courier confirms the loss. You do not chase them — we do.

• Message us within 7 days — WhatsApp +92 302 123 1659 is fastest, or email hello@kaveperfumes.com. Give the order number and say whether you want a refund or an exchange.
• We reply, usually the same working day, confirming the return and the address to send it to.
• Pack the bottle in its original box, then inside an outer parcel so nothing rattles. Perfume is glass and couriers are couriers.
• Send it to us at Karachi, Pakistan, and send us the tracking number.
• We inspect it within two working days of arrival and email you the outcome — refund issued, or replacement dispatched.

Please do not post a bottle back without telling us first. An unannounced parcel with no order number attached to it can sit unmatched for days, which delays your own refund.

• Paid by card or wallet through PayFast — refunded to the same card or wallet. It leaves us immediately after inspection and typically shows on your statement within 7 to 10 working days, which is your bank's timetable rather than ours.
• Paid cash on delivery — refunded by bank transfer, Easypaisa or JazzCash to an account in your name. Send us the details and it goes out within three working days of inspection.

We refund what you actually paid. Where a discount code was used, the refund is the discounted price, not the sticker price.

The original delivery charge is refunded only when the fault was ours. On a change-of-mind return it stays with the courier, who has already done the journey.

Orders leave us quickly — dispatched within 24 hours from lahore — so the window is short, but a cancellation before dispatch costs nothing at all and no bottle has to travel anywhere.

Message us straight away with the order number. If it has not gone to the courier we cancel it and refund in full. If it has already gone, refusing the parcel at your door is not the same as cancelling it: on a cash-on-delivery order it is, but on a prepaid order the return leg is treated as a change-of-mind return under this policy.

Nothing on this page takes away a right you have under Pakistani consumer law. Where the law gives you more than this policy does, the law wins.

And if you think we have been unfair about a particular return, say so and a person will look at it again. We would rather settle one bottle sensibly than argue about it.